QEEQ: Car Hire Brokers, Excess Cover and What Is Not Included

QEEQ is a car hire broker — it compares and books with rental companies rather than owning the cars. That distinction shapes what can go wrong and what you should check.

Booking through a broker

QEEQ gets you a price, and the rental company still runs the counter. The terms at the desk are theirs, not the broker's.

That means the car, the insurance offered, the deposit held and any disputes are handled by the supplier. The broker helps with the booking; it cannot override the counter.

Read which supplier the QEEQ booking is actually with before paying, and look at reviews for that supplier at that airport. Quality varies enormously between locations of the same brand.

Check whether the pick-up is in the terminal or a shuttle ride away. Off-airport depots are cheaper and add time at both ends.

Print or save the QEEQ voucher and the full terms. At a busy counter, having the booking conditions to hand is worth a great deal.

The excess is the number that matters

Every rental booked through QEEQ includes basic cover with an excess — the amount you pay if the car is damaged. That figure is frequently large.

At the desk you will be offered excess reduction. It is expensive per day and it is where rental companies make their margin.

Cheaper routes: a standalone excess insurance policy bought separately, or cover you may already hold through a credit card or travel policy. An annual standalone policy frequently costs less than a week of desk cover.

The catch, and it is important: with third-party cover the rental company still blocks the full excess on your card and you claim it back afterwards. You need the available credit and the patience for a claim.

QEEQ and other brokers sometimes sell their own excess product. Check who underwrites it and how claims are handled before assuming it is equivalent to desk cover.

Check the exclusions. Tyres, glass, undercarriage and roof are commonly excluded from basic cover — and are exactly what gets damaged.

Fuel and fees

Full to full is almost always cheapest. Collect it full, return it full, pay only for what you use at pump prices.

Pre-purchase fuel policies mean buying a tank above pump price with no refund for what you leave. You only break even by returning it empty, which nobody manages.

Keep the final fuel receipt from a station near the return point. That is your evidence if a refuelling charge appears.

Charges that appear at the counter rather than in the QEEQ quote: young driver surcharges, additional drivers (per driver per day), one-way fees, cross-border permissions and out-of-hours collection.

An unregistered driver at the wheel voids the insurance entirely. That is not a technicality — it is the whole cover gone.

Add these up before comparing quotes. A cheaper headline with a young driver fee and a one-way charge is frequently the dearer booking.

Avoiding damage disputes

This is the most common complaint in car hire and it is largely preventable.

Photograph the car thoroughly before driving away — all four sides, the roof, the wheels and alloys, the windscreen and the interior, date-stamped and in good light.

Make sure every existing mark is on the check-out sheet before you sign. If the light is poor, say so and note it.

Photograph it again at return including the fuel gauge and odometer, and get a signed check-in where possible.

An out-of-hours return with no inspection is when disputes happen.

What to bring to the QEEQ pick-up

Most failed pick-ups happen at the desk, not at the booking stage. Check the documents the rental supplier requires before you leave home.

That normally means a full driving licence held for the minimum period, a passport or ID, and a credit card in the main driver's name for the deposit. Many suppliers will not accept a debit card for the deposit, and a card in someone else's name is usually refused.

Some countries ask for an International Driving Permit alongside your licence. Check the rules for your destination and the supplier on your QEEQ voucher.

Arrive with enough available credit on your card for the deposit and excess block. If the card cannot cover it, the supplier may refuse the car, and the QEEQ booking may not be refunded.

Where the QEEQ savings are

QEEQ codes mix small percentages with flat amounts:

The code names suggest scoping by supplier and period. A code that fails is usually out of scope rather than expired.

Flat amounts are worth most on a longer hire; on a two-day rental a percentage often wins.

Several are single-use and may be spent. Test a couple at checkout.

Apply a QEEQ code before you pay and check that the total has actually gone down. A code cannot reduce the counter charges for extras, young drivers or fuel.

Common questions

Should I buy excess cover at the desk?

Usually not — standalone policies or existing card cover are cheaper. But the deposit is still blocked on your card.

Who do I deal with if something goes wrong on a QEEQ booking?

The rental supplier runs the counter and the car. Check reviews for that supplier at that specific airport.

Which fuel policy?

Full to full, and keep the receipt from a station near the return point.