Flannels is a UK luxury fashion retailer, part of Frasers Group, with stores in major British cities and a large online shop. It sells designer clothing, shoes, bags and accessories from labels such as Stone Island, Moncler, Balenciaga, Off-White and Ralph Lauren, plus a growing designer beauty and fragrance range.
At these prices, the order that goes well is the one that fits first time and is bought at the right point in the season. Flannels makes both easier if you know how the site is organised.
Sizing across designer labels
Flannels stocks dozens of brands, and each one sizes to its own house pattern. Italian labels often use numeric Italian sizing that runs smaller than the UK equivalent. Streetwear labels frequently cut boxy and oversized on purpose, so a size down can give a conventional fit.
Use the size guide on each Flannels product page, not a general chart, and read the model's height and size worn. Measure a garment you already own that fits well and compare chest, length and sleeve against the stated measurements where Flannels lists them.
Shoes are the riskiest category. Designer trainers and boots vary by half a size or more between brands, and European sizing converts differently by label. If you own the same brand already, match that size.
Full price, sale and the outlet
Flannels sells new-season stock at full price, then marks down in the usual end-of-season sales around summer and after Christmas. Popular sizes of in-demand pieces sell out before the markdowns reach them.
The Flannels outlet section carries older-season stock at reduced prices. It is where value lives if you are not chasing the current collection. Colourways and sizes are limited, so check the full size run before building an outfit around one piece.
A good rule: buy staples you will wear for years, such as a coat or a leather bag, from the new season if the colour you want might not return. Buy trend pieces in the Flannels sale or outlet.
Checking authenticity and condition
Flannels buys through brand partnerships, which is the main reason to shop there rather than on a marketplace. Keep packaging, tags and dust bags on anything expensive until you are certain you are keeping it, because returns generally need tags attached and items unworn.
Inspect a Flannels delivery the day it arrives. Photograph any fault on a luxury item before contacting customer service, which makes any claim straightforward.
The Flannels beauty range
Flannels has expanded into premium skincare, make-up and fragrance from designer and niche houses. Prices usually track the brands' own recommended retail price, so the reasons to buy beauty at Flannels are convenience, gift-with-purchase offers and beauty-specific codes.
Fragrance and opened beauty products are commonly excluded from returns for hygiene reasons. Check the current Flannels beauty returns terms before you try a new scent unsampled.
Delivery, returns and shopping from abroad
Flannels offers standard and faster delivery options in the UK and ships to many international destinations. Prices are shown in pounds by default; overseas buyers should check whether duties and taxes are collected at checkout or on delivery.
Flannels has typically allowed returns within a set window for unworn items with tags, by post or to a store. Check the current window and whether return postage is charged, particularly on international orders, where sending a coat back can cost real money.
Click and collect at a Flannels store lets you try on and return on the spot, which is worth using for footwear.
For a big-ticket Flannels purchase such as a winter coat, order early in the season. The full size run is available, and there is time to exchange before the weather turns if the fit is wrong.
Where the Flannels savings are
FF20 targets selected full-price lines, which is rare at Flannels and the best use of a code on new-season pieces. Many premium brands are excluded from promotions, so expect some items in the basket to be refused.
OUTLET20 applies to qualifying orders and can take a further 20% off stock that is already reduced. On outlet pieces this is usually the biggest total saving on the site.
MBW10 is for selected full-price beauty. It suits a fragrance or skincare purchase that would otherwise never be discounted.
Only one Flannels code works per order. If a basket mixes clothing and beauty, split it into two orders so each part gets the code that fits, and check whether delivery charges make the split worthwhile.
Common questions
Is Flannels a genuine designer retailer?
Yes. Flannels is part of Frasers Group and sells designer stock sourced through the brands.
Do Flannels codes work on every brand?
No. Several luxury labels are excluded from promotions. The checkout shows which items qualify.
Can I return Flannels items to a store?
Flannels has generally accepted online returns in store. Check the current terms for your order.
When are Flannels prices lowest?
In the end-of-season sales and in the outlet, especially with an outlet code applied.
| Discount | Type | Get the deal |
|---|---|---|
| 20% Off Select Full Price Products | Promo code | View at Flannels → |
| 20% Off Storewide | Promo code | View at Flannels → |
| 20% Off Qualifying Ordeer | Promo code | View at Flannels → |
| 10% Off Levis X Oasis | Promo code | View at Flannels → |