Andersen Windows: Identifying Your Series, Ordering Replacement Parts and Screens

Andersen Windows makes windows and patio doors sold through dealers and home centres, and its website also sells replacement parts: screens, hardware, sash kits, weatherstripping and accessories.

Almost every failed Andersen parts order comes from ordering for the wrong window. Identify it first and the rest is straightforward.

Identifying your Andersen window

Andersen has made many product lines over the decades. Current ones include the 100 Series, 200 Series, 400 Series, A-Series and E-Series.

Look for the Andersen logo etched into a corner of the glass. Many Andersen windows also carry codes on the glass or a label on the frame that indicate the year of manufacture.

Note the window type: double-hung, casement, awning, gliding or a patio door. A part for a casement will not fit a double-hung.

Andersen's website has tools to help identify a window. Andersen customer service can also help if you send photos of the window, the etching and any labels.

Measuring correctly

Parts are ordered by the window's size and type, not by guesswork. Measure the sash or screen opening exactly as the Andersen instructions for that part describe.

Measure twice, in inches, and note which dimension is width and which is height. Swapping them is a common error.

For screens, measure the old screen as well as the opening, and compare them.

Matching colours and finishes

Andersen windows come in several exterior colours, including White, Sandtone and Terratone, and interior finishes such as wood, white or painted.

Hardware is sold in various finishes. Match the finish of your existing Andersen hardware, or replace all the handles in a room so they match each other.

Colours can fade over time. A new Andersen part may look slightly different beside a twenty-year-old frame.

Screens

Andersen sells replacement screens for its windows and patio doors, with standard and upgraded mesh options.

A finer or clearer mesh improves the view. Choose standard mesh if you want the most durable option.

Patio door screens roll on wheels in a track. If the screen sticks, a replacement roller or track cleaning may fix it rather than a whole new screen.

Sash kits and hardware

A replacement sash kit replaces the moving part of the window while leaving the frame in place. Andersen gliding sash kits are among the parts it sells.

Order sash kits only once you are sure of the series and size. They are larger, costlier parts and harder to return.

Locks, cranks, balances and weatherstripping wear out. Replacing a worn Andersen crank or balance often restores a window that seemed to need replacing.

Warranty before you buy

Andersen windows carry a limited warranty that can cover some parts for years. Check your warranty before paying for a part that may be covered.

Have your purchase or install date ready when contacting Andersen. Replacement windows installed by Renewal by Andersen are handled under their own warranty.

Weatherstripping, glass and older windows

Weatherstripping is the cheapest Andersen part that makes the biggest difference. A draughty window is often a worn strip, not a failed unit. Note the profile and colour of the old strip along with the series and year, because Andersen has changed strip designs over time.

Glass is not something to order as a loose part. A fogged or cracked insulated glass unit usually means a replacement sash or a dealer service call, so contact Andersen or a dealer with the window details before assuming the parts store has it.

Andersen still stocks many parts for windows older than the current lines, but not all of them. If a part is discontinued, Andersen customer service can sometimes point you to a compatible replacement.

Ordering, delivery and returns from Andersen

Andersen parts ship to US addresses, and larger items such as sash kits and screens travel as bulkier parcels. Check the current Andersen shipping options and lead times, because some parts are made to order and take longer than stock hardware.

Inspect a screen or sash on arrival. Photograph any bent frame or torn mesh and contact Andersen straight away rather than waiting until installation day.

Custom-sized and made-to-order Andersen parts are often non-returnable, which is why the identification and measuring steps matter so much. Check the Andersen returns terms for the specific part before ordering.

Keep the part number from the confirmation email. Reordering the matching handle or lock for the next window is much faster with it.

Where the Andersen Windows savings are

Andersen codes apply mainly to parts and accessories:

The 20% code is the best for screens, hardware and accessories. Check that your items fall within the categories it covers.

The 15% storewide code is the fallback when an item is outside the parts categories.

The gliding sash code is marked members only, so you may need to register an Andersen account before it works. It is worth the step on a sash, one of the costlier Andersen parts.

Andersen codes are typically one per order. On a single large sash order, use the specific code; on a mixed basket of parts, the 20% code usually wins.

Common questions

How do I know which Andersen series I have?

Check the etching on the glass and any frame labels, then use Andersen's identification tools or contact customer service.

Can I replace just an Andersen sash?

For many window types, yes. Confirm your series and size first.

Are Andersen parts covered by warranty?

Possibly. Check your warranty before buying.

Does Andersen sell parts for Renewal by Andersen windows?

Renewal by Andersen is a separate replacement-window business with its own parts and warranty service. Contact your Renewal by Andersen dealer rather than the Andersen parts store.